Privacy Policy
Anitech Solutions Limited and its Affiliates (“Anitech,” “we,” “us” or “our”) is committed to protecting your privacy. This Privacy Policy applies to information gathered through the websites at www.anitechsolutions.com, www.knowportfolio.com.
This Privacy Policy applies to our software applications, which we may offer directly or through the online marketplace hosted by Atlassian Pty Ltd (“Atlassian”) at https://marketplace.atlassian.com (“Atlassian Marketplace”), unless otherwise set forth in Annex 1, a Sites’ or Services’ product documentation.
This Privacy Policy describes how we use Personal Information, how we secure that data, our data retention policies, information about your rights and choices, and how you can contact Anitech regarding our privacy practices.
Please read this Privacy Policy carefully to understand our policies and practices regarding our treatment of your information. If you do not agree with the terms or our practices as described in this Privacy Policy, do not access or use our Sites, Services, or any other aspect of Anitech’s business.
This Privacy Policy may change from time to time (see Updates to This Privacy Policy). Your continued use of our Sites and Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.
2. INFORMATION WE COLLECT AND RECEIVE
3. HOW AND WHY WE USE YOUR INFORMATION
4. HOW WE SHARE AND DISCLOSE PERSONAL INFORMATION
6. RETENTION OF PERSONAL INFORMATION
10. YOUR PERSONAL INFORMATION CHOICES
11. WITHDRAWAL OF YOUR CONSENT
12. RESPONSE TIMING AND FORMAT
14. YOUR CALIFORNIA PRIVACY RIGHTS
15. RESIDENTS OF THE EUROPEAN ECONOMIC AREA THE UNITED KINGDOM AND SWITZERLAND
Overview
The term, “Affiliate(s)” means an independent third party with whom we do business, which may include Atlassian, hosting providers, developers, as well as any entity that we directly or indirectly, control, or are controlled by, or are under common control with.
When we use the term, “Personal Information,” we mean information or data that directly or indirectly identifies, describes, relates to or is reasonably capable of being associated with or can reasonably link to a particular individual, consumer or household.
When we use the term “Services” in this Privacy Policy, we mean:
-
The provision of our commercially available software products made available for download by or on behalf of Anitech and/or its Affiliates, whether licensed for a fee or made available at no charge as specified in an Order (“Software”); (b) any software functionality provided by us for access or use in a hosted or cloud-based environment made available by us or on our behalf as specified in an Order (“Cloud Services”); and (c) any support and maintenance services provided by us relating to the Software or Cloud Services. Software and Cloud Services, together with related Documentation, are referred to herein as “Products”.
-
the information provided through the Sites;
-
our marketing and business development activities, including any social media properties we create, and emails that we send (“Marketing Activities”), and
-
all other online services, publications, and call centers owned or controlled by us.
Anitech may receive Personal Information about you through various means necessary to provide our Services. Depending on the context, “You” may be:
-
A visitor to the Sites,
-
A user who has access to Anitech’s products or Services, (“Customer”) or a partner, member, employee, temporary employee, or independent contractor of a Customer who has been added to the account as a user with access credentials to the Services (“Administrator”), or
-
An individual who is legally authorized to access and use the Products under a user license, and any Secondary Users that you permit to use the Products, subject to Anitech’s EULA (“Authorized User”).
Information We Collect and Receive
We collect the following categories of information, which may be considered Personal Information when maintained in an identifiable format:
-
Account registration information: When you register or purchase Products or Services, we may collect your and/or your Administrator’s full name, email address, phone numbers, and account log-in credentials, if applicable.
-
Content and information that you submit through the Sites: Information submitted through the Sites may include, for example, the information you provide when you participate in any interactive features, research studies, or surveys, and any information you submit when filing a customer support ticket or as part of any other form submissions on the Sites.
-
Content and information voluntarily provided through the Services: We collect any information you provide to us voluntarily via the Services. Annex 1 outlines the categories of Personal Information in greater detail that we collect and that may be submitted through the Sites and/or Services.
-
Technical product usage data, logs, metrics, metadata, and device information: We automatically generate and retain records of how users interact with our Sites and Services. This may include information such as your Internet Protocol (“IP”) address, device identifiers, device information (such as OS type or browser type), cookie IDs, referring / exit pages and URLs, interaction information (such as clickstream data), domain names, pages viewed, crash data, and other similar technical data. We may use technologies such as cookies and/or scripts to collect this information. Please see COOKIES NOTICE for further information.
-
Location information: We may use the IP address received from your browser or mobile device to determine your approximate physical location, such as city and country.
-
Mobile Phone Numbers: By providing a mobile telephone number to us, you expressly consent to, and authorize us or a third party on our behalf to deliver autodialed or prerecorded telemarketing calls and/or text messages to the number you provide. You are not required to consent to these calls as a condition to purchasing any Products, but withholding your consent may prevent us from providing certain services to you. This consent encompasses all future autodialed or prerecorded telemarketing calls and text messages from us or a third party placing these calls on our behalf. You may revoke consent to receive text messages at any time by contacting us. See HOW TO CONTACT US below. We may also collect certain location information such as your mobile device’s GPS signal, or information about nearby WiFi access points and mobile towers.
-
Information collected from third party or public sources: Anitech may receive information from third-party sources, such as business partners, the Atlassian Marketplace, Affiliates, marketing service providers, third-party data aggregators, or publicly available sources, that we use to make our own information better or more useful. We may collect an Authorized User’s name, email address, and phone number.
-
Direct marketing. In the future we may send out marketing communications (such as a newsletter) to our customers, who do not opt-out of receiving such communications, to explain developments with our business or to offer special promotions on our Products. We will only use your personal data for such direct marketing if you expressly give us consent to do so. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a marketing message. Please understand that if you choose not to receive promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and/or communications with us.
We may also collect non-personally identifiable information that we combine with Personal Information to create aggregate information.
If you submit any Personal Information to us relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting Personal Information, you grant Anitech the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the Sites.
How and Why We Use Your Information
We collect the following categories of information, which may be considered Personal Information when maintained in an identifiable format:
-
Account registration information: When you register or purchase Products or Services, we may collect your and/or your Administrator’s full name, email address, phone numbers, and account log-in credentials, if applicable.
-
Content and information that you submit through the Sites: Information submitted through the Sites may include, for example, the information you provide when you participate in any interactive features, research studies, or surveys, and any information you submit when filing a customer support ticket or as part of any other form submissions on the Sites.
-
Content and information voluntarily provided through the Services: We collect any information you provide to us voluntarily via the Services. Annex 1 outlines the categories of Personal Information in greater detail that we collect and that may be submitted through the Sites and/or Services.
-
Technical product usage data, logs, metrics, metadata, and device information: We automatically generate and retain records of how users interact with our Sites and Services. This may include information such as your Internet Protocol (“IP”) address, device identifiers, device information (such as OS type or browser type), cookie IDs, referring / exit pages and URLs, interaction information (such as clickstream data), domain names, pages viewed, crash data, and other similar technical data. We may use technologies such as cookies and/or scripts to collect this information. Please see COOKIES NOTICE for further information.
-
Location information: We may use the IP address received from your browser or mobile device to determine your approximate physical location, such as city and country.
-
Mobile Phone Numbers: By providing a mobile telephone number to us, you expressly consent to, and authorize us or a third party on our behalf to deliver autodialed or prerecorded telemarketing calls and/or text messages to the number you provide. You are not required to consent to these calls as a condition to purchasing any Products, but withholding your consent may prevent us from providing certain services to you. This consent encompasses all future autodialed or prerecorded telemarketing calls and text messages from us or a third party placing these calls on our behalf. You may revoke consent to receive text messages at any time by contacting us. See HOW TO CONTACT US below. We may also collect certain location information such as your mobile device’s GPS signal, or information about nearby WiFi access points and mobile towers.
-
Information collected from third party or public sources: Anitech may receive information from third-party sources, such as business partners, the Atlassian Marketplace, Affiliates, marketing service providers, third-party data aggregators, or publicly available sources, that we use to make our own information better or more useful. We may collect an Authorized User’s name, email address, and phone number.
-
Direct marketing. In the future we may send out marketing communications (such as a newsletter) to our customers, who do not opt-out of receiving such communications, to explain developments with our business or to offer special promotions on our Products. We will only use your personal data for such direct marketing if you expressly give us consent to do so. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a marketing message. Please understand that if you choose not to receive promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and/or communications with us.
We may also collect non-personally identifiable information that we combine with Personal Information to create aggregate information.
If you submit any Personal Information to us relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting Personal Information, you grant Anitech the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the Sites.