A. Operating our Business.

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We use your information to provide and improve the Anitech Solutions we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, conducting research, evaluating your suitability for employment opportunities, and providing customer support. Examples of such uses include the following:

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1. We use your information to carry out your transactions with us and to provide our Anitech Solutions to you.

2. We use your information to diagnose product problems and provide other customer care and support services.

3. We use your information to continually improve our Anitech Solutions, including adding new features or capabilities.

4. If you provide payment information, we use such information solely to collect payment from you. We use a third-party service provider to manage credit card processing.

5. We use your information to protect the security and safety of our Anitech Solutions and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements.

6. We use your information to evaluate your suitability for employment or recruitment opportunities.

7. We use your information to develop aggregate analysis and business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business.

8. We use your information as required by law.
    

B. Communications.

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We use your information to communicate with you and personalize our communications with you.

 

C. Consent.

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If your consent is the basis for our use of your Personal Information, then you have the right to withdraw your consent at any time. If you wish to withdraw consent, please email us in accordance with the “Contacting Us” section.

 

4. With Whom Do We Share Your Personal Information

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A. Our Third-Party Service Providers

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Some of the services we provide require the involvement of our third-party service providers, such as web hosting providers, application development, maintenance, virtual infrastructure (including storage and backup), payment processor providers, communications providers, customer relationship management providers, background check providers; recruitment firms; and software providers. We have carefully selected these third parties and have taken steps to ensure that your Personal Information is adequately protected.

We do not share your Personal Information with third parties for their marketing purposes (including direct marketing).

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B. Third Party Applications

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You may choose to make use of third-party Add-Ons in conjunction with Anitech Solutions. third party Add-Ons are software written by third parties to which you grant access privileges to your content (which may include your Personal Information). This Privacy Notice does not cover the collection or use of your data by third party Add-Ons. You should examine the privacy policies governing each third-party Add-Ons.

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C. Compliance with Laws and Legal Requests

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We may disclose your Personal Information to a third party if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request.

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D. Protection of Anitech Solutions

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We may disclose your Personal Information to a third party, if we believe it is reasonably necessary to:

1. Enforce our agreements, policies and terms of service.

2. Protect the security or integrity of Anitech Solutions.

3. Protect Anitech Solutions, our customers or the public from harm or illegal activities; or

4. Respond to an emergency that we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
    

E. Business Transfers

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In the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition, any acquirer will obtain your Personal Information subject to our obligations under this Privacy Notice.

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F. With Your Consent

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We will share your Personal Information with third parties when we have your consent to do so.

 

5. Data retention

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We retain your Personal Information for the length of time required for the specific purpose or purposes for which it was collected. As a part of our effort of not storing unnecessary data too long, after the termination of the Service Agreement Anitech Solutions may retain Personal Information for up to three (3) months, except for Anitech Solutions Cost Tracker, for which Anitech Solutions stores it for one (1) year, which allows you to resume use of Anitech Solutions without loss of data.  For employment related opportunities, we store your Personal Information for twelve months from the date it was submitted to us.  We may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable law. In this case, we will ensure that your Personal Information will continue to be treated in accordance with this Privacy Notice.

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When you take part in our early access program (EAP) or similar pre-release testing of our products, we may retain your Personal Information collected during such relations for one (1) year after the end of the EAP, as it is required for the product development, unless we are able to anonymize such data.

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6. Data Security

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We use organizational, technical and administrative measures to protect your Personal Information. Your Personal Information is limited to those who have a proper business need to access it, and those individuals will do so only in an authorized manner and subject to a duty of confidentiality.

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Cloud Services are hosted in Amazon Web Services (AWS) data centres. AWS has numerous security certifications and Anitech Solutions implements many further security controls to safeguard data. For more information about the security of our Cloud Services, please see our Cloud Security Statement.

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Where data is transferred over the Internet as part of our website or Cloud Services, the data is transmitted using industry standard HTTPS using TLS.

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Where Server/DC Products are used, responsibility for securing access to the data you store in the Server/DC Products rests with you and not Anitech Solutions. We strongly recommend that administrators of Server/DC Products enable encryption in transit (e.g., HTTPS using TLS) to prevent interception of data transmitted over networks and restrict access to the databases and other storage used to hold data.

Unfortunately, no data transmission or storage system is guaranteed secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by emailing us in accordance with the “Contacting Us” section. Please note that third parties are not responsible for the privacy, security, or integrity of any information collected by us.

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7. International Data Transfers

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Anitech Solutions may be provided using resources and servers located in various countries around the world, including the U.S. and other countries.

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Your information may be transferred and processed by third parties outside the country where you use Anitech Solutions, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information).

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Data Controller. If you are a visitor located in the EEA, Anitech Solutions is the data controller of your Personal Information provided to us through interactions with Anitech Solutions. To find out our contact details, please see the “Contacting Us” section below.

We expect that our third-party service providers comply with the terms of the EU’s General Data Protection Regulation (GDPR), and that any international data transfers be made under a recognized basis such as the EU Standard Contractual Clauses (SCCs), and/or Binding Corporate Rules (BCR).

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8. No Automated Decision-Making

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We utilise machine learning algorithms to provide increased functionality and improve some of our products. Currently, we do not use any automated decision-making processes. However, we reserve the right to make automated decisions, including using machine learning algorithms or other artificial intelligence, about our customers and website visitors in order to optimize the products and services offered and/or delivered.

 

9. California Privacy Rights

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For California residents We may share your Personal Information with affiliated third parties (such as local, state and regional affiliates and affiliate alliances), but they do not share your name for direct marketing purposes.  As this category of affiliated third parties are considered an unaffiliated party under California law, you may opt-out of our disclosure of Personal Information to third parties for their direct marketing purposes.  To opt out, please contact us as described in the “Contacting Us” section below.

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The California Consumer Privacy Act (CCPA) gives California consumers enhanced rights with respect to their Personal Information that is collected by businesses.  First, California consumers may opt out of having their Personal Information sold to other persons or parties. Second, they have a right to know:

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1. What specific pieces of information a business, has about them.

2. Categories of Personal Information it has collected about them.

3. Categories of sources from which the Personal Information is collected.

4. Categories of Personal Information that the business sold or disclosed for a business purpose.

5. Categories of third parties to whom the Personal Information was sold or disclosed for a business purpose; and

6. The business or commercial purpose for collecting or selling Personal Information.

7. In addition, California consumers can request that the Personal Information a business has collected about them be deleted from the business’s systems and records.
    

Company may be considered a covered business under the CCPA as it collects and processes the Personal Information of California consumers. This Privacy Notice provides the required notices to California consumers. The CCPA also prohibits covered businesses from providing discriminatory treatment to California consumers if they exercise their rights under the Act.

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We may share your information with third parties to provide products and services you have requested, when we have your consent, or as described in this Privacy Notice. 

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To make a “request to know” or request to delete your Personal Information, send us an e-mail at kc.support@knowportfolio.com with either “Request to Know” or “Request to Delete” in the subject heading. We will use commercially reasonable efforts to honour these requests whether or not you would qualify as a California consumer under the CCPA.

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If and to the extent we are considered a covered business under the CCPA, we will confirm receipt of your request within 10 days along with a description of what steps we will take to verify and respond. We must provide the requested information or delete your Personal Information within 45 days of receipt of your request but can use an additional 45 days, but we must let you know the additional time is needed.

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When contacting us, we may ask you to provide certain Personal Information, such as your name, email address and/or account login ID and/or password, to verify your request and to match with our records and systems, as well as protect against fraud. We do not retain this Personal Information or use it for any other purpose. Be advised that we search our records and systems only for the preceding 12 months. 

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Residents of other states may also have similar rights to request information about or delete their Personal Information.  To inquire about exercising these rights, please contact us at kc.support@knowportfolio.com.

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Under Section 1798.83 of the California Civil Code ("Shine the Light" law), residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information (as defined by California law) the business shares with third parties for those third parties' direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at kc.support@knowportfolio.com with "Request for California Privacy Information" in the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family.

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10. Your Rights Concerning Your Personal Information

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You have the following rights:

1. To review, change, or delete your Personal Information.

2. To object to direct marketing.

3. To ask about how we are processing your Personal Information.

4. To restrict our processing of your Personal Information.

5. To have a copy of your Personal Information.

6. To transfer your Personal Information from us to another person or business.
    

Should you wish to exercise any of your rights, or if you should have any questions concerning your rights, please contact us using the information in the Contacting Us section. We will respond within one month.

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11. Complaints

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If you have any complaints about this Privacy Notice or are unsatisfied with any response we provided, you may complain to the supervisory authority in Ireland:

The Data Protection Commission

21 Fitzwilliam Square South

Dublin 2

D02 RD28

Ireland

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Additionally, contact details for data protection authorities in the EEA, Switzerland and the UK are available by clicking the relevant links.

 

12. Changes to the Privacy Notice

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When we update this Privacy Notice, we will revise the update date in the footer below. Any changes to this Privacy Notice will become effective when we post the revised Privacy Notice. Your use of the services following these changes means that you accept the revised Privacy Notice.

 

13. Contacting us

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If you have questions or comments about our privacy practices, please contact us by e-mail at kc.support@knowportfolio.com  or by mail at the following address:

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Anitech Solutions

32 Shanganagh Vale

Loughlinstown

Co. Dublin

Ireland

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Effective Starting Date: September 27, 2023 (view archived versions)